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Smartphone, Tablet, and Laptop Repair FAQ
1. I JUST DROPPED MY PHONE AND SHATTERED THE GLASS. EVERYTHING SEEMS TO WORK, EXCEPT THE GLASS IS BROKEN/SHATTERED. CAN IT BE FIXED, AND IF SO, IS IT WORTH IT?
For many older model phones, replacing the glass, touchscreen digitizer, and Liquid Crystal Display (LCD) as one unit, is the more cost effective repair, as the price of the pre-assembled display unit is cheaper than the extra labor involved in removing the glass from the LCD unit.
For some of the newest smart phones, who's OLED/LCD displays alone are several hundred dollars, then attempting a "glass-only" repair may be suggested. Removing the glass from the LCD display does incur some risk, but depending on the extent of the damage, may be more cost effective than replacing the glass and the display as a pre-assembled unit.
2. HOW LONG DOES IT TAKE TO REPLACE THE DISPLAY ON MY PHONE?
Some phones require home buttons, cameras, earpieces, proximity sensors, etc., to be transferred from the old screen, to the new screen.
If the frame or chasis of the phone has been damaged (corner or sidewall damage), it may have to be repaired before the screen replacement will sit flush into the phone.
How busy we are at a given time can sometimes factor into how long your repair will take. If this is the case, and we are extremely busy, you will be told when your phone is being assessed for repair.
Some screen replacements are very straight forward and can be completed in less than an hour, while others can take several hours or longer, depending on the model of phone and nature of the repairs.
We should be able to give you an estimate of time required to complete the repair upon assessing your phone for repair.
3. I DROPPED MY PHONE IN A PUDDLE/IN THE TOILET/IN MY RUM AND COKE/IN THE POOL ... AND NOW IT'S NOT WORKING. CAN YOU REVIVE MY SMARTPHONE?
At iBroke, we pride ourselves in our very high rate of successful Water Damage Repair. We have revived phones that went swimming in water, Rum and Coke, orange juice (10 days earlier), coffee, and milk.
We completely tear down the phone - right to the logic board - and clean all the components and electrical connections of any and all corrosion and/or foreign residue.
Our Water Damage Repair service starts at $59.99 and up - depending on how much effort is required to tear down the particular phone model.
4. DO YOU REPLACE IPHONE BATTERIES?
iPhone Battery Replacements start at $35.00 including labor and taxes, and in most cases can be done on the spot, if we have your battery in stock.
If your iPhone requires frequent charging, or if your phone "shuts off" at 12 to 40% power remaining, it very well may be time to replace your battery. iPhone Lithium-Ion batteries are generally good for 500-600 full charge/discharge cycles.
Please contact or call us to confirm we have your battery in stock, or to order it. Batteries typically can be ordered in within 3 business days
Remote Computer Cleaning and Tune-up FAQ
1. What is Malware?
2. I have an antivirus program, so I'm protected right?
Yes, you are probably more protected from common viruses than the guy who is not running an antivirus program, but not all antivirus programs are created equally, and many of the various malwares in circulation today can pass right by most antivirus programs undetected. You need to physically scan and remove malware on a regular schedule, as well as running a decent resident antivirus program.
3. Is Remote Access safe? Can you go on my computer anytime?
Each time you run the software, it gives you a unique ID and password. Our techs (or anybody else for that matter), cannot access your machine unless you give them these codes, which are valid for that session only. Each time you run the remote access client, it will generate new random passcodes, which you will need to give to the tech to allow access.
All iBroke technicians have a minimum of 3 years of tech support experience, and have passed a background check. We are 100% bondable.
4. How long does a remote cleaning/tuneup take?
5. How much of a difference will a remote cleaning/tune-up make to my computer?
6. Do I need to be at my computer while you do it?
We will ask you for a contact phone number before we start, in case we need to get hold of you if your computer crashes, or the computer does not restart the current session after a remote reboot. Some updates and optimizations require a reboot to commit to the computer's memory, and we may need you to restart the session, or if we have any questions we need to ask you, should you decide not to sit and watch us work.
7. Can you install an antivirus for me?
We strongly recommend AVAST! Antivirus to all of our clients, and it is FREE for personal home use. We have tested several antivirus offerings, and have found AVAST! to be one of the most thorough antivirus programs on the market, and also offers a built-in ROOT KIT SCAN , which is a very handy feature that many premium antivirus programs do not even include. We will be more than happy to install and configure it for you.
8. I received a phone call from 'Microsoft Security Response Team' - informing me that I have malware on my computer. Should I allow them to repair it for me?
Microsoft will NEVER phone you telling you they have detected malware on your computer. This is a very common SCAM that has been making it's rounds for about two years now. These are cyber con artists that ask you for your credit card info, and charge you anywhere from $100 to $150 to simply install Avast Antivirus and Malware Bytes onto your computer. Both these programs can be downloaded for FREE, so these criminals just made $150 profit from you, as well as having your complete information that they can sell to other online marketers.
If you have recently given your credit card information to somebody claiming to be from Microsoft (and more recently from DELL also), then contact your credit card company and request a chargeback immediately.
9. I keep getting a 'This copy of Windows is not genuine' notice on my screen. Can you get rid of it for me?
Whether you lost your license key, or you never had one, we do not judge or ask questions. We can install a 100% legitimate, legal license for you for $50. (saving you up to $175) .
10. Can you help me upload music to my iPhone/iPod?
11. I think my neighbors are stealing my Wi-Fi signal. Can you help me secure my wireless network?
Other / General FAQ
1. I don't have a credit card. What other payment options do you offer?
We also accept Paypal , Zoompass , or INTERAC Email Money Transfer from Canadian chartered banks.
2. What is your PER HOUR labor rate?
3. What warranty, if any, do you offer?
All other repair parts carry an industry standard 30 day warranty.